Quality Assurance

Refurbished Spare Parts

PT. Mitra Computa Asia is committed to providing high-quality refurbished spare parts for servers and storage systems. We follow this Quality Assurance that ensures that spare parts meet our standard requirements. We welcome any feedback or suggestion from our customers to help us improve our quality assurance system and products.

This Quality Assurance covers all aspects of our refurbished spare parts sales process, from supplier selection to delivery. We inspect, test, and trace the spare parts to ensure their compatibility, performance, and safety. We also offer a full 1-year warranty for our refurbished spare parts hardware.

Supplier Selection.

We only work with suppliers who meet our strict requirements and share our commitment to quality. We conduct regular supplier evaluations and audits to verify the quality of the spare parts they supply.

Incoming Inspection.

Once the spare parts are received, we inspect them to ensure they meet the required specifications. We use various tools and equipment to measure and verify the accuracy and consistency of the spare parts. We reject spare parts that do not meet our specifications or show signs of damage or wear.

Testing.

We sometimes need to test the spare parts to ensure they can withstand the required loads, stresses, and environmental conditions. We use specialized testing equipment and facilities to simulate the operating conditions of the spare parts.

Traceability.

It is essential to maintain the traceability of spare parts to ensure that we can be traced back to their origin in case of defects or failures. We use a barcode system to label and identify each spare part. We also use a database system to store and retrieve traceability information.

Warranty.

We provide a full 1-year warranty from the date of purchase for our refurbished spare parts hardware to ensure customer satisfaction and confidence. If any of our refurbished spare parts hardware fails or malfunctions within one year of purchase, we will repair or replace it at no additional cost.

Contact.

Should you have any questions or concerns regarding this RMA And Warranty Statement, you are encouraged to contact us at:PT. Mitra Computa AsiaSOHO Pancoran, 18th Fl Noble Tower Suite #N-1802A,Jalan Letjen MT Haryono Kav #2-3, Jakarta 12810, Indonesia.Phone: +62 (21) 50101425

Last updated: 6 July 2023

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